Data Deletion

If you are a merchant with an account

Email us from the address registered on your account to hello@wakeelhq.com with the subject "Delete my account". We verify you own the account and delete everything within 30 business days: account data, products, knowledge base, conversations, orders, tickets, bookings, and any connected channel tokens.

If you are a customer who talked to a store's agent

Your data — your messages, any preferences you mentioned, your orders — is stored **on behalf of that store**, which is its controller. You have two routes:

• •Contact the store directly and ask them to delete your data. They can do it from their dashboard.
• •Or email hello@wakeelhq.com naming the store and the WhatsApp number you messaged from. We coordinate with the store and delete it within 30 business days.

If you connected WhatsApp or Facebook

Disconnecting the channel from your dashboard (Channels → Remove) deletes the stored access token immediately. To delete messages received before disconnecting, follow the steps above. You can also revoke the app's permission from your Meta account settings.

What exactly gets deleted

• •Messages and conversations
• •The customer record and its memory (name, sizes, preferences, address)
• •Related orders, tickets and bookings
• •Connected channel tokens (which are encrypted at rest anyway)

What may remain

Billing records we must keep for accounting obligations, and backups which cycle out within 30 days. Neither is used for any operational purpose after deletion.